Boreze Reseller Terms & Commission Policy

1. Program Scope & Eligibility

The Boreze Reseller Program allows retail businesses, kiosks, cybercafés, hotels, travel desks, campus representatives, and independent agents across Cameroon to distribute confirmed VIP and Standard intercity bus tickets to travelers.

• Eligibility: Open to any individual (18+ years) or registered business in Cameroon possessing a valid National Identity Card (CNI), valid phone number, and active Mobile Money account.
• Device Requirements: Access to a web browser via smartphone (Android/iOS), tablet, laptop, or desktop computer with internet connectivity.

2. Commission Rate Structure & Transparent Ledger

Boreze operates an automated double-entry ledger ensuring complete transparency for every ticket issued:

• Credit Timing: The earned commission is immediately credited to your Reseller Balance the moment a passenger's payment is confirmed and the ticket QR code is generated.
• Audit Trail: Each transaction includes a timestamp, booking reference (PNR), passenger name, bus operator name, trip route, and commission amount.
• Zero Hidden Deductions: No service charges, maintenance fees, or hidden percentages are deducted from your earned commission balance.

3. Mobile Money Payouts & Settlement

Resellers have full control over when and how they receive their funds:

• Supported Payout Networks: MTN Mobile Money (MoMo) and Orange Money Cameroon.
• Withdrawal Frequency: On-demand instant payouts or scheduled automated daily disbursements.
• Minimum Payout Threshold: Minimum withdrawal is 1,000 FCFA.
• Security Validation: Payouts are made exclusively to the registered Mobile Money account number verified during onboarding. Changes to payout numbers require WhatsApp PIN verification.

4. Reseller Code of Conduct & Anti-Fraud Guidelines

To maintain the integrity of the Boreze platform and ensure passenger safety, Resellers must strictly adhere to the following rules:

5. Thermal Printers, Receipts & Digital QR Passes

Resellers may issue tickets in either digital or physical format:

• Bluetooth Thermal Printers: Compatible with standard 58mm and 80mm ESC/POS portable thermal receipt printers.
• WhatsApp & SMS e-Tickets: Resellers can dispatch official e-tickets containing high-resolution 0.3s gate QR codes directly to the passenger's WhatsApp or phone number.
• Validity: Both printed thermal tickets and digital QR passes generated by the Boreze Reseller portal are officially recognized at bus operator boarding gates and highway police checkpoints.

6. Trip Modifications, Cancellations & Refunds

In the event of passenger date changes, bus delays, or trip cancellations:

• Operator Policy Compliance: Trip modifications and cancellation windows are subject to the specific operating policy of the partner bus agency.
• Reseller Assistance: Resellers can initiate date-change or cancellation requests directly through their agent dashboard prior to bus departure.
• Reversed Bookings: If a ticket is refunded to a passenger due to a bus cancellation, the corresponding commission transaction on the ledger is adjusted accordingly.

7. Account Status, Suspension & Termination

Boreze reserves the right to suspend or terminate a Reseller account under the following circumstances:

• Intentional entry of fraudulent passenger identities or stolen payment accounts.
• Repeated unauthorized price gouging or overcharging passengers.
• Continuous inactivity exceeding 180 consecutive days without ticket issuance (unwithdrawn balances remain preserved).
• Resellers may voluntarily close their accounts at any time with full payout of their remaining commission balances.

8. Support, Account Verification & Disputes

Our dedicated Partner Success team is available to assist Resellers with technical onboarding, POS device pairing, and commission queries: